ATKINGDOM Customer Support Page

Q: I'm using my cell phone, PDA or cellular device, cellular wireless broadband to access your site, now I'm blocked? How and Why?
Q: Can I use my iPhone/ Sidekick on your site?

A : No, cellular connections (regardless of the technology type and including wireless boradband cards) are not supported by our sites. This does not include connections Wifi connections (ex. 802.11a, b, g, n, etc or other non-cellular connections) from home/public networks. If you use cellular connections, the username will become disabled. Please contact us to have your login released. Contact us here.

Q : My download manager isn't working, why? / When I try to download a zip or movie, I get redirected to a page about download managers, why? / Can I use my download manager on your site?

A : ATKINGDOM sites is taking measures to eliminate the use of download managers on all of our sites. We believe that this will establish a fair and even distribution of bandwidth and provide premium download speeds to all members.

Download managers are strictly forbidden under the terms of service. Every member that joins ATKINGDOM Sites is required to agree to our terms. The Terms of Service or Terms and Conditions apply to everyone in their entirety, without exception, limitation or expiration.

Please disable your download managers to prevent this problem.

To read the Terms and Conditions, please click here. Please see section: VII. ACCESS TO SITES and VIII. RESTRICTIONS ON USE OF SITES, (Subsection J).

Continued use of download managers will render your account disabled. You may be cancelled for a violation of the Terms and Conditions if you continue to use your download manager. If you have questions, please click here.

Q : How do I clear my cache? [Top]
A : For detailed steps, click here.

Q : How can I save the images? [Top]
A : All of the images on ATKINGDOM are jpegs, and if you have viewed them, then you have downloaded them already. All of our sets are also available in a zip file, we definitely encourage you save the zip files so you always have the pictures of your favorite models.

How to Save an Image:

Click on the thumbnail size image to see the larger image. Wait until the larger image fully displays fully.
After the picture has been displayed point your mouse cursor until it rests on top of the image.
Using the mouse, right click (control+click on a Mac) once.
A menu will appear. Scroll down to "Save Image as...". Save the image into a directory on the hard drive or Desktop.

Try it here:

Silvia S., ATK Premium.

Q : I used to be able to stream movies in Windows Media Player, now I have to save the file, why? / Streaming isn't working any longer, why? / When I try to watch a movie, I am asked to save the movie first, why? [Top]
A : We regret that due to an increased amount of download manager usage and increased problems with streaming, WMV and MOV files must be saved before they can be opened by your system players like Media Player or QuickTime.

WMV (*.wmv) and MOV (*.mov) files were once able to be streamed, however streaming is a technology we do not support, even if it was possible. We regret that there is no known method to circumvent this change as this change is a sever change, not a browser or software change on your system.

You will need to save all WMV and MOV files first, then play the files back once the download completes. This change will also impact MPG (*.mpg & *.mpeg) and ZIP files soon.

This change is part of an initiative to provide faster download speeds to our members by eliminating download "scraping" or "spidering" with download managers on our movies and other files.

Download managers are forbidden under the terms of service, for more information, please click here.

We hope you will enjoy the new faster speeds available by this change!

Q : How do I save the movie clips? MPG ONLY (Click here for WMV/MOV) [Top]
A : You can save the movie clips to your local hard drive by doing the following:

Watch the video Tutorial on this subject. Click here.

On a Windows based machine, you can save the movie files by right clicking with your mouse while over the desired link to the movie clip.
- Next, right click on the movie. When the menu appears select “Save Target As..” and save the file to the desired location on your computer. You will then be able to play the clip directly from your computer once the download has completed

On a Mac OS based machine with Internet Explorer, you can usually click and hold the link to the movie file then drag it to the desired location. In Netscape, you can Control+Click and then select "Save Link As" to download the movie file.

Try it here:

Enya and Deeva, ATK Galleria

For WMV/MOV files, please simply click the text link, you will be given the option to Save the file or Open, please click Save then save the movie to your desktop of other location. If you click Open, the movie will play as soon as the download has finished.

Q : How do I view the movies clips? [Top]
A : Our movies are either encoded in MPEG-1 (.MPG or .MPEG), Windows Media (.WMV) or QuickTime (.MOV) format. To ensure that you can watch all of the movies on the site, please follow these steps:

Windows

For .WMV movies, download and install the latest version of Windows Media Player
For .MOV movies, download and install the latest version of QuickTime

Macintosh

Download and install the latest version of QuickTime
For WMV files on Macintosh, you may need to download and install Flip4Mac.

Q : How do I open the .zip files? [Top]
A : There are a number of resources available to unzip files:

WinZip is the standard of the industry for the Microsoft windows platforms.
- Visit http://www.winzip.com
Stuffit Expander is a great Mac utility for unzipping files and most newer Macs come with Expander preinstalled.
- Visit http://www.stuffit.com
WinRAR is another commonly used program that comes is a variety of languages and operating systems, if you have trouble with the others, we recommend this utility.

Visit http://www.rarsoft.com/

Q: I use WebTV/MSN TV, how can I get help? [Top]
A: We regret that we cannot provide assistance with this device exceeding username and password questions.

For support for MSN TV 2 Internet & Media Player:
Call 1-866-GO-MSNTV (1-866-466-7688) or visit the online help center, here.

For support for previous models of MSN TV:
Call 1-800-469-3288 or e-mail us at support4u@cs.webtv.net

MSN TV/ WebTV FAQs

Q: I have a problem with WebTV/MSN TV, I get an error that the movies are too large, what can I do? [Top]
A: Due to limitations in their system, larger or longer movies cannot be downloaded. This is caused by your WebTV/MSN TV hardware. Please use the above contact information for assistance with additional questions about WebTV/MSN TV.

Q : I can access the site I joined, but I can't get into the movie section, why not? [Top]
A : The movie section is hosted on a different server and sometimes takes up to 10 minutes to be accessible for new members. If you have waited ten minutes, please clear your cache and exit your browser. Then log in to the site and try again. Your username and password is the same for the movie section. If you have tried this or are an existing customer and still have trouble, click here.

Q : Why do I have to enter my password again for the movies section? [Top]
A : The movie section is hosted on a different server. For your protection we require you log into that server also. The username and password is the same as your site login.

Q : What is the password for the movie section? [Top]
A : The login for the movie section is the same username and password you used to access the site. If you're having problems with accessing the movies, click here.

Q : I joined one site, how come my username and password don't work for all the sites? [Top]
A : With ATKINGDOM, each web site requires a separate membership. If, for example, you joined ATK Galleria and you wish to also access ATK Premium, you must join ATK Premium as you did ATK Galleria. All ATK web site memberships do come with a FREE membership to ATK Lounge, our online adult entertainment magazine. Click here to access the ATK Lounge. The members area of the ATK Lounge is for ATK members only, if you are a member of any site- use your existing username and password.

Q : I just joined by ccBill 1-900 and I'm having trouble with the site, what happened? [Top]
A : Please verify your membership is active with ccBill. To do so, click here. Any 1-900 billing questions for active members, click here. ccBill accounts that are no longer active, click here.

ATG
Q : How soon before I can expect an answer to my emails? [Top]
A : We answer all email that relates to billing and technical problems usually within 24 hours. Answers to emails relating to other issues may take a little longer as they are forwarded to the appropriate parties, however if there is a delay, we will still reply to you. Please check to make sure you spam settings allow us to email you. Please ad support@amkingdom.com to your safe sender or white list.

ATG
Q : I haven't received a reply yet, why? [Top]
A : We answer all email that relates to billing and technical problems usually within 24 hours. Answers to emails relating to other issues may take a little longer as they are forwarded to the appropriate parties, however if there is a delay, we will still reply to you. Please check to make sure you spam settings allow us to email you. Please ad support@amkingdom.com to your safe sender or white list.

ATG

Q : How do I cancel my membership? [Top]
A : If you wish to cancel your membership, please click here.